Guest Services Host ess-Disney

• Provide front desk services for all Guests.
• Answer main switchboard calls; appropriately route calls.
• Facilitate Guest requests & assist in the delivery of Guest items tostaterooms.
• Provide Guest information and assistance as needed on Castaway Cay.

• Maintain a cash float of at least $2,500.00 US; responsible for cashhandling, currency exchange and balancing monies.
• Take action and follow through on all Guest issues.
• Responsible for computer work associated with Guest transactions.
• Assist in any other areas of Guest Services, as required.
• Sell internet packages to Guests.
• Provide internet support for Guests including personal one-on-oneassistance, assisting with personal devices connecting to Wi-Fi andrecording Guest internet issues.
• Provide DCL App support for Guests including personal one-on-oneassistance.

Required/Desired: Experience,Qualifications, Education, Licenses

• Minimum one year front desk/guest services experience in a highvolume hotel or resort (200+ rooms).
• Familiarity with front office computer software and proficiency incommon software such as MS Word and Excel.
• Excellent written and verbal communication skills.
• Ability to work in a fast paced, multi-tasked environment.
• Ability to deal with difficult Guests and handle multiple situationssimultaneously.
• Multi-lingual preferred.